Privacy Policy

1. Scope and Responsible Organisation

This Policy explains how Home AI collects, uses, discloses, retains, and protects personal data when you visit the site, create an account, submit property information, use valuations, purchase a subscription, download reports, or contact us. The responsible organisation is SERVANAN INTERNATIONAL PTE. LTD. (UEN 202522010H), 1 Raffles Place, #36-01 One Raffles Place, Singapore 048616; data protection contact: ericliang@ok.com. This Policy is based on Singapore’s Personal Data Protection Act (PDPA) and respects non-excludable privacy rights where applicable.

2. Personal Data We Collect

Depending on use, we may collect account and identity data; property data and User Content such as property details, title deeds, other files, links, images, prompts, chats, revisions, and reports; subscription and transaction data including plan, billing period, amount, invoice, payment result, refund or chargeback data, and limited Airwallex payment-method information such as a token or last four card digits; device and usage data; support communications; and security/compliance data. We do not directly store complete card numbers or CVVs. Upload only information necessary for the Service that you have the right to provide, and redact unnecessary sensitive fields where possible.

3. Sources of Data

We may receive data directly from you, automatically through use, from third-party sign-in or payment providers, public webpages or listing links you provide, lawfully licensed or public property, mapping, and transaction sources, and providers supporting security, fraud prevention, or compliance.

4. Purposes of Processing

We process data to administer accounts; receive and analyse property materials and generate valuations, comparables, responses, and PDFs; provide Free and Pro benefits and enforce lifetime allowances and reasonable use; process payments, renewals, cancellations, refunds, invoices, chargebacks, and reconciliation; support users; maintain, troubleshoot, secure, and improve the Service; prevent fraud and unlawful activity; comply with legal, tax, audit, and law-enforcement requirements; send opted-in updates or marketing with unsubscribe; and anonymise or aggregate data where permitted. We do not sell personal data, conduct cross-site behavioural advertising, or make solely automated decisions producing legal or similarly significant effects.

5. Artificial Intelligence Processing

User Content may be processed by our automated systems or contractually engaged AI and cloud providers to generate analysis, extract document information, answer questions, and improve quality. We aim to minimise supplied data and require confidentiality, security, and data protection. Home AI procures and uses Google Gemini for document extraction, valuation analysis, and content generation under applicable commercial terms, data-processing arrangements, and Home AI controls. Unless separately notified and actively opted into, directly identifiable User Content is not used to train public general-purpose AI models; providers may not use it for their own advertising or independent marketing.

6. Disclosures and Recipients

We may disclose necessary data to Airwallex, payment networks, banks, and fraud-prevention providers; authentication, cloud hosting, storage, content delivery, AI, document parsing, analytics, email, and support providers; auditors, lawyers, insurers, and advisers; authorities making lawful requests; parties to a merger, financing, reorganisation, asset sale, or business transfer under confidentiality; and recipients you direct or approve. We do not sell personal data for money.

7. International Transfers

The contracting entity is in Singapore; providers, data centres, and users may be elsewhere. Data may be processed in Singapore, the UAE, and other locations where we or providers operate. We use contractual, organisational, and technical measures required by law to provide protection comparable to the Singapore PDPA or another permitted transfer mechanism.

8. Retention

We retain data only as needed to fulfil collection purposes, provide the Service, resolve disputes, and meet legal, tax, audit, security, and compliance needs, then delete, anonymise, or securely isolate it, subject to limited backup cycles. Unless law requires longer: account/profile data is held while active and 24 months after closure; cases, chats, and files while active and up to 24 months after deletion/closure; payment, invoice, refund, and tax records five to seven years; security/technical logs normally 12 months; support/dispute records 24 months after closure, with material disputes for the statutory period.

9. Security and Data Breaches

We use reasonable administrative, technical, and physical safeguards proportionate to risk, including access control, authentication, encryption in transit, monitoring, least privilege, vendor management, and incident response. No internet service is absolutely secure. For a suspected breach, we assess, contain, and remediate it and notify Singapore’s Personal Data Protection Commission, affected people, or other authorities where statutory thresholds are met.

10. Your Choices and Rights

Under the Singapore PDPA and applicable law, you may request access or correction, withdraw consent on reasonable notice, unsubscribe from marketing, and where law provides, request deletion, restriction, objection, portability, or lodge a regulator complaint. Send requests to ericliang@ok.com; we may verify identity and respond in the period law requires. Withdrawal does not affect earlier lawful processing or require deletion of data legally required to be retained.

11. Cookies and Similar Technologies

We use necessary cookies for authentication, security, preferences, and core functionality, and may use first-party or contracted analytics cookies. Where required, non-essential cookies activate only with consent. Home AI does not use cross-site behavioural advertising cookies. Browser or cookie settings can manage non-essential cookies; disabling necessary cookies may prevent normal Service operation.

12. Children’s Data

The Service is not directed to people under 18, and we do not knowingly collect children’s data. If you believe a child provided data without appropriate authorisation, contact ericliang@ok.com.

13. External Links

The Service may link to third-party websites. They are responsible for their own data practices; this Policy does not apply to third-party services we do not control.

14. Changes to This Policy

We may update this Policy for legal, regulatory, technical, or business changes. Material changes are reasonably notified before effect and the effective date is updated. We obtain consent where law requires.

15. Contact and Complaints

For questions, requests, or complaints:

• Legal entity: SERVANAN INTERNATIONAL PTE. LTD.
• UEN: 202522010H
• Data protection contact: ericliang@ok.com
• Registered address: 1 Raffles Place, #36-01 One Raffles Place, Singapore 048616

We will acknowledge and investigate complaints within a reasonable period. Where applicable, you may complain to Singapore’s Personal Data Protection Commission or another competent authority.